Privacy Policy soju88

1 Introduction

Soju88 ("we", "Platform" or "company") operates as an online entertainment platform offering a wide range of games including slots, Live Casino, fish shooting, bingo, and sports betting to users in Malaysia. We fully understand that your trust in us begins with how we handle the personal information you provide.

This Privacy Policy explains in detail what types of data we collect, how it is used, who it may be shared with, and how you can control your personal information. This document applies to all users who access or register on the soju88 platform, including via our website, mobile app, or any other channel we provide.

By using the soju88 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree with any part of this policy, you are advised not to use our services.

2 Information We Collect

Soju88 collects your personal information through various means as you interact with our platform. The types of data we collect are as follows:

A. Information You Provide Directly

• Full name as it appears on your official identity document.
• Date of birth for age verification purposes.
• Your active email address and mobile phone number.
• Your residential address, including city, state, and postcode.
• Bank account or digital wallet details for processing deposits and withdrawals.
• A copy of your identity document (national ID or passport) for the KYC process.
• Account passwords stored in fully encrypted form.

B. Information Collected Automatically

• Your IP address and device network information.
• Web browser type, operating system, and software version in use.
• Pages visited, time of visit, and navigation patterns within the platform.
• Game activity logs including the date, time, and type of games played.
• Cookie data and unique device identifiers.

C. Information from Third Parties

• Identity verification data from the KYC service providers we engage.
• Transaction information from registered payment processors.
• Basic profile information if you sign in via an approved third-party platform.

3 How We Use Your Data

All personal data collected by soju88 is used solely for legitimate purposes necessary to operate the platform effectively. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your member account on the soju88 platform.
• Transaction Processing: Processing deposits, withdrawals, and any financial transactions you carry out on the platform.
• Identity Verification (KYC): Ensuring you meet the minimum age requirement and verifying your identity before your first withdrawal is approved.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and system abuse.
• Customer Support: Enabling our support team to assist you with enquiries, complaints, and technical issues.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including Malaysia's PDPA.
• Service Improvement: Analysing usage patterns to improve the platform, its performance, and the overall user experience.
• Communications: Sending important account-related notices, service updates, and relevant promotional information (with your consent).

4 Data Sharing

Soju88 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are certain circumstances in which we may need to share your data with specific parties:

• Payment Processors: Required financial data is shared with licensed payment processors such as FPX, Touch 'n Go, Boost, and GrabPay providers to process your transactions.
• KYC Providers: Your identity information is shared with trusted identity verification partners for verification purposes only.
• Technology Service Providers: We engage cloud service and technology infrastructure providers who have signed strict confidentiality agreements.
• Authorities: We are required to disclose information when mandated by a court order, legal investigation, or directive from a competent authority in Malaysia.
• Rights Protection: In circumstances where disclosure is necessary to protect the rights, property, or safety of soju88, our members, or the public.

All third parties handling your data are required to comply with data security standards that are equally as stringent as soju88's internal standards. They are not permitted to use your data for any purpose other than what has been agreed upon.

5 Data Security

Soju88 continuously invests in robust security infrastructure to ensure your personal data is always protected. The key security measures we employ include:

• 256-bit SSL Encryption: All communications between your browser and soju88 servers are encrypted using the latest TLS/SSL protocols.
• Stored Data Encryption: Sensitive data such as passwords and financial information is stored in encrypted form using industry-standard encryption algorithms.
• Layered Access Control: Only authorised staff with a legitimate business need may access members' personal data.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any threats or suspicious activity.
• Regular Security Audits: We conduct regular penetration testing and security audits by independent experts.
• Two-Factor Authentication (2FA): We encourage the use of 2FA on all member accounts for an added layer of security.

6 Cookies & Tracking Technologies

The soju88 platform uses cookies and similar tracking technologies to enhance the user experience and help us understand how you interact with the platform. The following are the types of cookies we use:

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the soju88 platform. Please refer to your browser's help guide for more information on managing cookies.

7 Data Retention & Deletion

Soju88 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or for as long as required by applicable laws in Malaysia.

• Active Account Data: Retained for the duration your account remains active and for 7 years after account closure for legal compliance purposes.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and taxation legal requirements.
• Activity Logs: Retained for 90 days for security and dispute resolution purposes.
• KYC Data: Retained for the duration of the active account period plus 7 years as required under anti-money laundering legislation.

Once the defined retention period has ended, your data will be securely deleted or fully anonymised so it can no longer be linked to your identity.

8 Your Rights

As a soju88 member and an individual whose personal data we process, you have certain rights under Malaysia's PDPA that we fully respect:

To exercise any of the above rights, please contact our support team. We will process your request within 30 business days from the date of receipt.

9 Children's Privacy

Soju88 Platform not permitted used by individuals under the age of 18. We do not knowingly collect or store personal data from children or teenagers who have not yet reached the age of 18.

If we discover that we have inadvertently collected personal data from a minor, we will take immediate action to delete that data and close the associated account. Parents or guardians who suspect their child has registered on the soju88 platform are advised to contact our support team right away.

10 Third-Party Links

The soju88 platform may contain links or references to third-party services such as payment processors and game providers. Please note that:

• Soju88 is not responsible for the privacy policies or data security practices of any third-party platform or service.
• Each third-party platform has its own privacy policy, which you should review separately.
• Your access to third-party platforms is at your own risk and subject to their respective terms.

We encourage you to read the privacy policy of any third party before sharing personal information with them.

11 Policy Amendments

Soju88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operations, legal requirements, or the latest industry practices. Whenever we make material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform about changes that have been made.
• Sending email notifications to all registered members if changes directly affect their rights.

We encourage you to review this Privacy Policy periodically. Your continued use of the soju88 platform after any amendments are published will be considered your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the soju88 platform — click the support icon in the bottom corner of your screen.
• Email: [email protected]
• Telegram: Reach us via soju88's official Telegram channel.

Our privacy team will respond to your enquiry within 3–5 business days. For more serious complaints or data rights requests, please clearly state the type of request so we can process it faster and more accurately.